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Policy

INSTALLATION WORKMANSHIP WARRANTY

City Home Granite Depot provides a 9 months warranty of workmanship. This warranty does not cover replacements or corrections or any results of misuse, including, but not limited to, improper maintenance or normal wear and tear. The warranty does not cover any variations in colours, shades, markings or inconsistency of the granite and marble once the Customer has inspected the completion of the job and signed the Inspection Form as approval.

Defects that are determined by City Home Granite Depot to be due to our workmanship, we will be repaired at no expense to the purchaser. This warranty does not extend to cover associated expenses such as plumbing, electrical, cabinetry, flooring, walls or any other costs that may be incurred in the repair of an item covered by this warranty.

GRANITE EXCLUSIONS and ADDITIONAL INFORMATION

  • Granite is a natural product and as such is not covered by this or any other warranty.
  • The warranty does not cover against scratches or staining by human errors, or pitting/fissures (natural occurrences) in the material.
  • Granite is a natural stone product; therefore there will be natural imperfections. These imperfections are natural and are in no way flaws in the material. Colors and patterns will vary from bundle to bundle, and to some degree from slab to slab. The surface of granite is not totally smooth - there are pits, fissures, and gaps. These cannot be polished out, as it is the natural state of the stone.
  • This does not include natural characteristics of granite such as color variation, stains, water lines, surface marks or natural aging, which may include darkening on some colors, loss of shine on edge or surface and chips in high use areas. Nor does it cover damage caused by items out of our control such as settlement, fire or acts of nature, which may cause stress cracks.
  • Granite seams are inevitable on some jobs. Seam placement is based on many factors, including, but not limited to, slab length, cabinet support, and appliance compatibility. Seam width varies from job to job and is affected by many factors.
  • Seam failure due to settling or structural issues unrelated to the countertop installation, are not covered.
  • All natural stone is porous and must be sealed at least once a year. Some stones are more porous than others. This is not a defect of the stone; it is a natural characteristic. If the stone selected is a lighter color, it may need to be sealed as often as every six months.
  • Your product warranty will NOT be in effect until full payment is received.
  • This non-transferrable warranty is limited solely to the repair or replacement of stone. Stone may be repaired or replaced solely at the discretion of City Home Granite Depot. Alternatively, at its sole option, City Home Granite Depot may refund up to its original selling price of the stone (upon return of the stone by the customer if requested by City Home Granite Depot) and/or refund its selling price for installation services. In the event of such refund(s) any and all claims will be deemed waived, and City Home Granite Depot will have no further liability of any kind.
  • Copyright (c) 2006. City Home Granite Depot Inc..
    All rights reserved.